Refund policy

STRICTLY NO REFUNDS. All sales are final. We do not issue refunds to your original payment method under any circumstances outside of the legal exception noted below for EU customers. Approved returns are eligible for store credit or an exchange only, at your choice.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof
of purchase.

To start a return, you can contact us at kapzy.in@gmail.com.
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return
will not be accepted.

You can always contact us for any return question at kapzy.in@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food,products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, choose a replacement item or store credit for a future purchase. European Union 14 day cooling off period As a legal exception to our no-refund policy above, if the merchandise is beingion, you have the right to cancel or return your order within 14 days, for anyreason and without justification, and receive an actual refund as required by EU law. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchas

Refunds
Outside of the EU cooling-off period above, we do not offer refunds to your original payment method. We will notify you once we've received and inspected your return, and let you know if it's approved for store credit or exchange. Approved store credit is issued witval.
For EU cooling-off returns, approved refunds are issued to your original payment method within 10 business days of approval.
If more than 15 business days have passed since we've approved your return, pleail.com.